Does NPS still have the same predictive power? Teams that effectively manage customer relationships are rewarded accordingly; some studies show that dedicated CS can grow expansion revenue up to 125%.…
Does NPS still have the same predictive power? The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Eighteen months later, CX pros are still curious…
Unify your approach to hybrid work with World Wide Technology & Cisco IT leaders face several obstacles as they attempt to bring their hybrid work vision to life, from connectivity…
