Expectations for generative AI are high and yet there’s also a lot of confusion about what it is and what it can do for businesses now.
First, generative AI is an evolution of artificial intelligence (AI) that transforms content. But more importantly, the value is in what businesses can do with it through large language models (LLMs) created by Open AI, Google and open-source communities.
The challenge is using these new capabilities in ways that make it easier for you to connect with your customers, orchestrate better experiences and manage your resources. This is where Genesys expertise and technology fit in.
Along with other forms of AI, we’ve been using this technology over the years as we put together the foundation for experience orchestration — and in developing and evolving capabilities across our product portfolio.
Included in this Contents
- AI ethics: protecting your data and the privacy of your customers
- Using generative AI in Agent Assist
- The power and possibilities of AI
This article is posted at genesys.com
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