We are pleased to share that In Moment, in partnership with NPSx, have launched a new research report on the State of CX for UK Brands in 2023.
Premise of the Report: We were keen to understand how consumers are feeling about their experiences following Covid-19 and in the midst of challenging economic times. With input from over 32,000 consumers, we have conducted a comprehensive research study to understand the state of play across 199 UK consumer brands.
What Can Be Found in the Report: This study provides a raw, customer-driven perspective on how well certain brands are performing. It underscores the importance of sticking to your value proposition and striving to deliver the best for your customers. It demonstrates the impact of various NPS drivers
within categories, even within challenging industries like energy. We will give you insights into the leaders and the laggards across the UK consumer brands–outlining who is winning and why, as well as who is playing catch up and what they can do to focus and grow their efforts.
Why You Should Read the Report: Part of the report will cover cross-industry tips and inspiration to encourage a broader perspective and foster innovation. Quite often, brands tend to look quite rigorously at their own industry, by understanding the performance changes in various industries and the drivers of NPS, you can adapt your strategies to meet evolving customer needs and expectations.
This article is posted at inmoment.com
Please fill out the form to access the content